Paul Schumann is a futurist and an innovation consultant. He is a proponent of collaborative approaches.
He has been a technologist and technology manager in the semiconductor industry (IBM), internal entrepreneur (IBM), cultural change agent (IBM), and consultant (Technology Futures and Glocal Vantage). With 55 years of professional experience, Paul is still excited about learning, and sharing what he is learning.
He is a 35 year resident of Lost Creek in Austin, Texas.
This appears to be customer delight redux from our book in 1994: Innovate: Straight Path to Quality, Customer Delight and Competitive Advantage. To read about our model read:
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