Values in Organizations

Values in organizations are priorities. They determine perception and attention and, as a result, what happens and how. Values determine the effectiveness and efficiency of an organization as well as its ethics. They formulate the organization's recipe for success, and often its failure. Values are the seeds of the organization's future, its DNA. They determine whether customers are dissatisfied, satisfied or delighted. Values in organizations can be developed and even changed. As a result, values management is the ultimate strategic organizational development tool.

Knowable Future

Knowable Future

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Leadership in the Interactive Age

These are difficult times! Change is everywhere. The pace is accelerating, propelled by global social, political, economic, technical and demographic forces. These are times about which scientists, sociologists and historians will write books. Our country is in the midst of transition from the last vestiges of the industrial age to the age of interaction -- a special time full of opportunity and challenge. Leaders at all levels must be able to model and encourage the application of ingenuity. Leadership in thriving organizations is a state of mind, not a position.

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